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Adding or updating your license key is only required for new installations, or migrations that have failed to carry over your license key. Typical license keys are allowed on up to 3 instances so long as only one instance is used for Production. If you’d like to deploy multiple Curator sites, please talk to your Account Executive about our Enterprise offering.

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How to Update your License Key

In order to add or update your license key, follow the steps below:
  1. Login to the backend of your Curator instance (e.g. http://curatorexample.com/backend).
  2. Navigate to the Settings > Curator > System Upgrade section from the left-hand menu.
  3. Click on the pencil “Update Key” link update key link
  4. Enter your license key and click “Save”.

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Troubleshooting

If the license key fails to activate, work through the following checks to ensure your license is valid:
  1. Check your active instance count. Standard license keys cover up to 3 instances (with only one in Production). If you have retired an older instance — for example after a server migration — it may still count against the limit.
    Contact support to deregister the retired instance, or talk to your Account Executive about upgrading to our Enterprise offering if you need to run more than 3 instances concurrently.
  2. Copy and paste the key exactly. Retyping the key by hand is the most common cause of activation failures. Paste the key directly from the email or portal where you received it, and confirm there are no leading or trailing spaces.
  3. Verify via CLI. If the Curator backend is unavailable or inaccessible — for example on a fresh install that has not yet been fully configured — set the key from the command line instead:
If none of the above resolves the issue, contact support. Please make sure to include your Curator version, the license key you are attempting to activate, the URL of the instance, and a screenshot of any error messages shown in the backend.