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When experiencing slow performance with Curator, collecting detailed system information helps the support team identify the root cause. Follow these steps to gather the necessary diagnostic files.

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Step 1: Collect Server Performance Data

Connect to your Curator server via SSH (Linux) or RDP (Windows), then run the performance script for your operating system to generate a comprehensive report of your server’s configuration, performance metrics, and usage statistics.
  • Linux Servers
  • Windows Servers
curl -o /tmp/curator_server_info.sh "https://api.curator.interworks.com/scripts/curator_server_info.sh";
chmod +x /tmp/curator_server_info.sh && /tmp/curator_server_info.sh
The generated file will contain system information including server configuration, performance metrics, and usage statistics needed for performance analysis.

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Step 2: Access API Keys Settings

In the backend of Curator using the left-hand navigation, navigate to the Settings > API Keys page.

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Step 3: Collect Portal Info Endpoint

  1. In the API Keys settings, select Portal from the first dropdown.
  2. Select Info from the second dropdown.
  3. Click the generated preview link to open the endpoint in a new tab.
  4. Right-click on the page and select Save As to save the output to a file.
  5. Save the file as info.json (save as JSON format, not PDF).

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Step 4: Collect Portal PHPInfo Endpoint

  1. Take the URL from the previous step and modify it by changing portal/info to portal/phpinfo in the address bar.
  2. Press Enter to load the PHPInfo page.
  3. Right-click on the page and select Save As to save the output to a file.
  4. Save the file as phpinfo.html (save as HTML format, not PDF).

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Send Files for Analysis

Email the following files to the Curator support team for analysis:
  • Server performance data (markdown file from Step 1)
  • info.json (from Step 3)
  • phpinfo.html (from Step 4)
  • Feel free to include screenshots of any relevant system information.
The support team will analyze these files and provide specific recommendations to improve your system’s performance.