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There may be occasional issues when generating reports using Curator’s Scheduled Reports. This can be for a variety of reasons, such as bad Tableau Server configuration, networking interruptions, permission changes, or dashboards getting moved/deleted. To handle these scenarios, the majority of them are fixed by simply having your user log back in to Curator, and re-create the slide. See the steps below on how to update the existing “Fallback Image” if you’d like to customize this for your users.

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Updating the Fallback Image

Before you proceed below, you need to upload your file using the File system in Curator.
  1. Login to the backend of your Curator instance (e.g. http://curatorexample.com/backend).
  2. Navigate to the Settings > Curator > Portal Settings section from the left-hand menu.
  3. Click on the “Report Builder” tab at the top of the main page content.
  4. Expand the “Report Builder E-Mail Settings” and update the Fallback Image.
  5. Click the save button.